GAQM Certified Team Leader (CTL-001) with Exam Voucher

Includes: Lessons, Sample Exam.
Delivery Methodology: Online, On Demand
Price: $210 $199.99 (5% Special discount, Limited time offer!)
Language: English

GAQM Certified Team Leader (CTL-001) with Exam Voucher

Price:$210 $199.99 (5% Special discount, Limited time offer!)

Delivery Methodology: Online, On Demand

Your Advantage:

  • Lessons: 20 hrs. Video Course – Premium Package (E-Course Version)
  • E-Voucher/Access Key for Certification Exam (The E-Voucher/Access Key can be used via ProctorU Globally).
  • Hard Copy Certificate along with an Official Pin Badge will be shipped to your mailing address if you qualify in the exam.
  • 40 Days Course Duration access.

Learn at your pace, Certificate of Completion.
100% Money back guarantee, 100% Syllabus covered.
Accessed on Mobile/ PC, Unlimited tests& Quizzes.
Industry Expert Instructors, Regularly Updated content

GAQM Certified Team Leader (CTL-001) with Exam Voucher

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    Your Team Leadership Success starts here.

    Course Overview

    Your success as a manager can often depend on how well your team operates. How are their problem-solving skills? Are they enthusiastic and motivated to do their best? Do they work well together? There have been hundreds of studies demonstrating that human beings function better and learn better in groups. If you want to develop your team leadership skills and unleash the talent of your individual team members, this E-Course is a practical look at current leadership practices that work.

    We have established a strategic partnership with  GAQM enabling us to bring you this course at a discounted price.

    Program Outcomes

    • Understand your own leadership style with the goal of more effectively leading each member of your team.
    • Assemble and manage diverse teams to optimize innovative and high-quality outcomes.
    • Map out the conversations to build your team’s infrastructure or analyze an existing one with the goal of enabling each member to do their best work.
    • Create a plan to address a team challenge you are facing today.
    • Develop practical skills of resolving conflicts, providing feedback, and holding members accountable.
    • Earn a Certificate after passing the exam.

    What you will get

    • You will get the Premium Package (E-Course Version)
    • E-Voucher/Access Key for Certification Exam (The E-Voucher/Access Key can be used via ProctorU Globally).
    • Hard Copy Certificate along with an Official Pin Badge will be shipped to your mailing address if you qualify in the exam.
    • 40 Days Course Duration access.
    • Lessons: 20 hrs. Video Course
    • 100% Money back guarantee, 100% Syllabus covered.
    • Accessed on Mobile/ PC
    • Learn at your pace, Certificate of Completion Issued.
    • Industry Expert Instructors, Regularly Updated Content

    You will receive a Certificate like this one on completion of the program.

    Why KnowledgeSpace Training and Consulting?

    • Modern Learning Management System: Our cloud-based device-enabled learning platform supports self-paced, mentor guided, and instructor led learning.
    • Strong Partnerships: We have strategic Partnerships with renowned international organizations for unrivalled training platforms and content.
    • Modern Delivery Methodology: Enhanced course delivery techniques comprising of: Assessments, test preps, Labs, Instructor led training, Self-paced online Training and Blended Solutions
    • Practical Courses: Courses and labs complete with Pre-Assessments, Exercises, Flashcards, Quizzes, and Post Assessments. Our Hands-on labs are virtual and live environments where students learn by doing.
    • Customer Centricity: We listen to you. You are at the epicenter of what we do. Therefore, you ultimately determine the services you receive from us. We have maintained a Customer Satisfaction rating of 99%. This is a testament to the quality of courses that we deliver.
    • Certified Training Experts: Our training team consists of Certified industry experts who facilitate your learning experience.


    Module 1 – Team Building
    • Types of teams.
    • The TORI model.
    • The Team Player Survey.
    • Organizations Today.
    • The Stages of Team Development.
    • Communication Skills.
    • Shared Leadership.
    Module 2 – Building Better Teams
    • Defining teams.
    • Establishing team norms.
    • Working as a team.
    • Your team player type.
    • Building team trust.
    • The stages of team development.
    • Team building with TORI.
    Module 3 – Leadership Skills
    • Managing your time and energy.
    • What makes a good leader?
    • Communication as a leadership tool.
    • The commitment curve.
    • Employee development models.
    • Dealing with conflict and difficult issues
    • What successful leaders do
    Module 4 – Self -Leadership
    • What is self-leadership?
    • Knowing who you are.
    • Change management.
    • Knowing what you do.
    • Motivation for optimists.
    • Using what you know

    Below are some of the career paths and potential opportunities after passing the Certified Call Centre Manager (CCCM) exam.

    • Managers and team leaders with responsibility for establishing and maintaining an effective and well-motivated team.
    • Practicing or potential first line managers
    • Middle managers from academic and professional/support services
    • Anyone in a leadership position wishing to lead.

    The Certified Team Leader (CTL) Certification has no pre-requisites (Completion of an E-Course is not mandatory from GAQMBok portal), but we highly recommend doing the E-Course as maximum number of questions are drawn from the E-Course in the actual exam.

    • Exam Pattern: The exam comprises of 70 Multiple Choice Questions out of which the candidate needs to score 80% (56 out of 70 correct) to pass the exam.
    • Mode of Exam: Exams are online and proctored based, using a webcam and a reliable internet connection. Exams can be taken anywhere and anytime.
    • Exam Duration: The total duration of the exam is 1 hour (60 Minutes).
    • Closed Book: No external sources of information may be accessed during the exam held via ProctorU. Identification Proof required.
    • Exam Retake: If a Candidate does not pass the exam in the second (2nd) attempt, the candidate must wait for a period of at least fourteen (14) calendar days from the date of their attempt to retake the exam for third (3rd) time or any subsequent time. The exam can be taken any number of times.
    • Certification Validity: The Certified Team Leader (CTL) Certificate is valid for life.
    • Are your courses Accredited? Yes, all our courses are accredited by the respective Certification organization.
    • Do you provide a course completion certificate? Yes, we provide a Course Completion Certificate for all training courses.
    • Do you provide group discounts? Yes, we do. Pls Talk to us to Enquire.
    • After enrolling for the training Course from KnowledgeSpace, how can I get clarification for my course related questions? We have a team of expert trainers on hand to help with your questions. Contact us at for any questions.
    • What happens after paying for a course? You will receive your course access credentials via email within 24 hrs of purchase, typically earlier than this.
    • Can I get an extension of my access after expiry? Yes, this is possible. There will be a small cost attributed to this. Feel free to Contact Us for specific extension requests.
    • Can KnowledgeSpace Deliver inhouse / Corporate Training? Yes, our exceptional in-house delivery staff work incessantly to provide training to clients who wish to have the convenience and comfort of working within their familiar surroundings. Contact Us to inquire about Corporate Training.
    • I am unable to find the course that I’m looking for. Please Contact Us and we will be happy to help guide you based on your career aspirations.
    • Can you customize Training based on a company’s requirements? Yes, we have subject matter experts who will work according to your company requirements. We can customize our existing courses or develop a new course from scratch based on your input and pain points.
    • What delivery method I can choose for the Training courses? You can choose below delivery method according to your requirement:
    • Online: If you want to learn at your own pace and at any time in the day or night.
    • Online/Instructor-led or virtual: If you want to learn virtually from the instructor in the comfort of your home.
    • Classroom: If you want to attend training in the KnowledgeSpace venue.
    • Onsite/Corporate: If you are looking for a training solution for your employees or company.
    • What if I have more questions? Please Contact us with any questions you may have. You can also check out the  GAQM Website for more info about this certification.

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    Bespoke/Custom Training

    We can also deliver and customize this training course for larger groups – saving your organization time, money & resources. For more information, please Contact Us or call us on +254702555333.

    Please check out our Scheduled Training Plan for courses you can enroll.