Customer Relationship Management (CRM-2) Course & Lab

Includes:Lessons, Test Prep, Live Lab

Delivery Methodology: Online, On Demand

Price: $199.99

Language: English

Customer Relationship Management (CRM-2) Course & Lab – $199.99

Price: $199.99
Delivery Methodology: Online, On Demand
Your Advantage:
Lessons:14+ Lessons, 96+ Quizzes, 190+ Flashcards, 190+ Glossary of terms
Lab:62+ Performance lab

Learn at your pace, Certificate of Completion.
100% Money back guarantee, 100% Syllabus covered.
Accessed on Mobile/ PC, Unlimited tests& Quizzes.
Industry Expert Instructors, Regularly Updated content

: Customer Relationship Management (CRM-2) Course & Lab
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    You are here: KnowledgeSpace Training and Consulting / Customer Relationship Management (CRM-2)

    Course Overview

    Learn the skills of customer relationship management with the Customer Relationship Management-second edition course and lab. Lab simulates real-world, hardware, software, and command-line interface environments and can be mapped to any text-book, course, or training. The CRM training course and lab provide knowledge on topics such as technology and data platform; organization and CRM; privacy and ethics consideration; CRM program measurements and tools; and social networking and CRM.

    We have established a strategic partnership with  uCertify enabling us to bring you this course at a discounted price.

    Program Outcomes

    • Understand the uses of customer relationship management (CRM) systems for marketing communication purposes.
    • Understand how organizations can use CRM systems for targeted marketing communication.
    • Improve client retention through better customer service & better relationships.
    • Improved understanding of customer behavior through analytics.
    • Improved productivity in marketing processes.
    • Increased profits arising from the efficiencies of automation of systems.

    What you will get

    • Lessons: 14+ Lessons, 96+ Quizzes, 190+ Flashcards, 190+ Glossary of terms.
    • Lab: 62+ Performance lab.
    • Award Winning Learning Platform (LMS)
    • State of the Art Educator Tools
    • ADA Compliant & JAWS Compatible Platform
    • Expert Instructor developed Training content
    • Flash Cards, Pre-assessment and Quizzes
    • Learn at your pace, Certificate of Completion Issued.
    • Learn at your pace, Certificate of Completion Issued.
    • Accessed on Mobile/ PC, Unlimited tests& Quizzes.
    • 100% Money back guarantee, 100% Syllabus covered.
    • Industry Expert Instructors, Regularly Updated content

    You will receive a Certificate like this one on completion of the program.

    Why KnowledgeSpace Training and Consulting?

    • Modern Learning Management System: Our cloud-based device-enabled learning platform supports self-paced, mentor guided, and instructor led learning.
    • Strong Partnerships: We have strategic Partnerships with renowned international organizations for unrivalled training platforms and content.
    • Modern Delivery Methodology: Enhanced course delivery techniques comprising of: Assessments, test preps, Labs, Instructor led training, Self-paced online Training and Blended Solutions
    • Practical Courses: Courses and labs complete with Pre-Assessments, Exercises, Flashcards, Quizzes, and Post Assessments. Our Hands-on labs are virtual and live environments where students learn by doing.
    • Customer Centricity: We listen to you. You are at the epicenter of what we do. Therefore, you ultimately determine the services you receive from us. We have maintained a Customer Satisfaction rating of 99%. This is a testament to the quality of courses that we deliver.
    • Certified Training Experts: Our training team consists of Certified industry experts who facilitate your learning experience.

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    Syllabus
    Get the detailed Course Information here.

    • Chapter 1: Introduction to Customer Relationship Management.
    • Chapter 2: The History and Development of CRM.
    • Chapter 3: Relationship Marketing and CRM.
    • Chapter 4: Organization and CRM.
    • Chapter 5: CRM and Data Management.
    • Chapter 6: Technology and Data Platforms.
    • Chapter 7: Database and Customer Data Development.
    • Chapter 8: Business-to-Business CRM.
    • Chapter 9: Understanding the Customer–Company Profit…n: Satisfaction, Loyalty, Retention, and Profits.
    • Chapter 10: The CRM Strategy Cycle: Acquisition, Retention, and Win-Back.
    • Chapter 11: Privacy and Ethics Considerations.
    • Chapter 12: CRM Program Measurement and Tools.
    • Chapter 13: Social Networking and CRM.
    • Chapter 14: CRM Trends, Challenges, and Opportunities.

    Hands on Activities (Live Labs)

    1. Introduction to Customer Relationship Management.
    2. The History and Development of CRM.
    3. Relationship Marketing and CRM.
    4. Organization and CRM.
    5. CRM and Data Management.
    6. Technology and Data Platforms.
    7. Database and Customer Data Development.
    8. Business-to-Business CRM.
    9. Understanding the Customer–Company Profit…n: Satisfaction, Loyalty, Retention, and Profits.
    10. The CRM Strategy Cycle: Acquisition, Retention, and Win-Back
    11. Privacy and Ethics Considerations.
    12. CRM Program Measurement and Tools.
    13. Social Networking and CRM.
    14. CRM Trends, Challenges, and Opportunities.

    This course can be customized to fit the specific needs of the attendees and the company or industry they operate in.
    Get the detailed Course Datasheet here.

    Below are some of the career paths and potential opportunities after completing the course.

    • Sales Managers,
    • Marketing Managers
    • Small Business Owners & Managers
    • Consultants
    • Service Providers
    • Sales Representatives,
    • Account Managers,
    • Business Development Executives,
    • Distributor Representatives

    • There are no pre-requisites for taking this course. A passion for sales and Customer Account Management is a good to have.

    • You will receive a certificate of completion after taking the course.

    • Are your courses Accredited? Yes, all our courses are accredited by the respective Certification organization.
    • Do you provide a course completion certificate? Yes, we provide a Course Completion Certificate for all training courses.
    • Do you provide group discounts? Yes, we do. Pls Talk to us to Enquire.
    • After enrolling for the training Course from KnowledgeSpace, how can I get clarification for my course related questions?

    We have a team of expert trainers on hand to help with your questions. Contact us at hello@Kspacetc.com for any questions.

    • What happens after paying for a course? You will receive your course access credentials via email within 24 hrs of purchase, typically earlier than this.
    • Can I get an extension of my access after expiry? Yes, this is possible. There will be a small cost attributed to this. Feel free to Contact Us for specific extension requests.
    • Can KnowledgeSpace Deliver inhouse / Corporate Training? Yes, our exceptional in-house delivery staff work incessantly to provide training to clients who wish to have the convenience and comfort of working within their familiar surroundings. Contact Us to inquire about Corporate Training.
    • I am unable to find the course that I’m looking for. Please Contact Us and we will be happy to help guide you based on your career aspirations.
    • Can you customize Training based on a company’s requirements? Yes, we have subject matter experts who will work according to your company requirements. We can customize our existing courses or develop a new course from scratch based on your input and pain points.
    • What delivery method I can choose for the Training courses? You can choose below delivery method according to your requirement:
      • Online: If you want to learn at your own pace and at any time in the day or night.
      • Online/Instructor-led or virtual: If you want to learn virtually from the instructor in the comfort of your home.
      • Classroom: If you want to attend training in The KnowledgeSpace venue.
      • Onsite/Corporate: If you are looking for a training solution for your employees or company
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    Bespoke/Custom Training

    We can also deliver and customize this training course for larger groups – saving your organization time, money & resources. For more information, please Contact Us or call us on +254702555333.

    Please check out our Scheduled Training Plan for courses you can enroll.  

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