Effective Help Desk Specialist Skills

Includes: Online Self-Paced Training Lessons & LAB

Delivery Methodology: Online, On Demand

Price: $159.99 $139.99 (13% discount, Limited time offer!)

Language: English

Effective Help Desk Specialist Skills - $139.99

Price: $159.99 $139.99 (13% discount, Limited time offer!)
Delivery Methodology: Online, On Demand
Your Advantage:
Lessons:12+ Lessons, 200+ Quizzes, 309+ Flashcards, 309+ Glossary of terms
TestPrep: 100+ Pre-Assessment Questions, 100+ Post Assessment Questions
Learn at your pace, Certificate of Completion.
100% Money back guarantee, 100% Syllabus covered.
Accessed on Mobile/ PC, Unlimited tests& Quizzes.
Industry Expert Instructors, Regularly Updated content

Effective Help Desk Specialist Skills Request for Info: 

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    Course Overview

    Enroll yourself in the Effective Help Desk Specialist Skills course to gain both the technical and personal skills necessary to succeed in any help desk technical support role. The help desk training course covers personal skills like communication, training, and writing skills along with technical skills security, troubleshooting, and business. The help desk course helps you understand your user’s needs, goals, and attitudes; define, diagnose, and solve problems; and protect the security of your users, information, and devices.

    Program Outcomes

      • The help desk course helps you understand your user’s needs, goals, and attitudes; define, diagnose, and solve problems; and protect the security of your users, information, and devices.
      • The learner will gain both the technical skills and personal skills that are necessary to succeed in any help desk or technical support role.
      • The help desk training course covers personal skills like communication, training, and writing skills along with technical skills including security, troubleshooting, and business skills.

    What you will get

    • Content from the finest publishers and only the IT industry’s finest instructors. They
    • have a minimum of 15 years real-world experience and are subject matter experts in their fields.
    • Learners can do Flashcards, Exercises, Quizzes and Labs related to each chapter.
    • Full length practice tests, 100 Pre-Assessment Questions, 100 Post-Assessment Questions
    • Learn at your pace, Certificate of Completion Issued.
    • Accessed on Mobile/ PC, Unlimited tests& Quizzes.
    • 100% Money back guarantee, 100% Syllabus covered.
    • Industry Expert Instructors, Regularly Updated content

    You will receive a Certificate like this one on completion of the program.

    Why KnowledgeSpace Training and Consulting?

    • Modern Learning Management System: Our cloud-based device-enabled learning platform supports self-paced, mentor guided, and instructor led learning.
    • Strong Partnerships: We have strategic Partnerships with renowned international organizations for unrivalled training platforms and content.
    • Modern Delivery Methodology: Enhanced course delivery techniques comprising of: Assessments, test preps, Labs, Instructor led training, Self-paced online Training and Blended Solutions
    • Practical Courses: Courses and labs complete with Pre-Assessments, Exercises, Flashcards, Quizzes, and Post Assessments. Our Hands-on labs are virtual and live environments where students learn by doing.
    • Customer Centricity: We listen to you. You are at the epicenter of what we do. Therefore, you ultimately determine the services you receive from us. We have maintained a Customer Satisfaction rating of 99%. This is a testament to the quality of courses that we deliver.
    • Certified Training Experts: Our training team consists of Certified industry experts who facilitate your learning experience.

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    Course Content

    Chapter 1: Introduction

    Chapter 2: Introduction to Help Desk Support Roles

    Chapter 3: Communication Skills

    Chapter 4: Personal Skills

    Chapter 5: Technical Skills

    Chapter 6: Security Skills

    Chapter 7: Troubleshooting Skills

    Chapter 8: Writing Skills

    Chapter 9: Training Skills

    Chapter 10: Business Skills

    Chapter 11: Calculating Help Desk Value

    Chapter 12: Appendix

    Practice Test

    1. 100 Pre-Assessment Questions
    2. 100 Post-Assessment Questions

    Below are some of the career paths and potential opportunities after passing the Effective Help Desk Specialist Exam.

    • Help Desk Specialist.
    • Help Desk Analyst
    • Technical Support Associate
    • Service Desk Specialist
    • Customer Support Specialist
    • Customer Support Representative

    There are no prerequisites for taking this course. An interest in help desk operations is important for those who want to take this course.

    You will get a Certificate of Completion from KnowledgeSpace Training & Consulting.

    You will get a Certificate of Completion from KnowledgeSpace Training & Consulting.

    • Do you provide a course completion certificate? Yes, we provide a Course Completion Certificate for all training courses.
    • Do you provide group discounts? Yes, we do. Pls Talk to us to Enquire.
    • After enrolling for the training Course from KnowledgeSpace, how can I get clarification for my course-related questions?

      We have a team of expert trainers on hand to help with your questions. Contact us at hello@Kspacetc.com for any questions.

    • What happens after paying for a course? You will receive your course access credentials via email within 24 hrs of purchase, typically earlier than this.
    • What happens after paying for a course? You will receive your course access credentials via email within 24 hrs of purchase, typically earlier than this.
    • Can I get an extension of my access after expiry? Yes, this is possible. There will be a small cost attributed to this. Feel free to Contact Us for specific extension requests.

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    Bespoke/Custom Training

    We can also deliver and customize this training course for larger groups – saving your organization time, money & resources. For more information, please Contact Us or call us on +254702555333. Please check out our Scheduled Training Plan for courses you can enroll. Additionally, you can enlist on our Refer & Earn Program and reap the benefits of recommending your friends and colleagues.
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