Help Centre

Hello. Welcome to KnowledgeSpace!

Need Help? We are here for you!

  • Address

    P.O. Box 6502-00200,
    Westlands, Nairobi

  • E-mail

  • Phone

    +254 702 555 333 /+254 111 332222

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    Frequently Asked Questions

    Why should I choose KnowledgeSpace Training & Consulting over other Companies?

    • Quality – Our trainers are highly experienced industry experts. We also provide the most up to date training materials possible.
    • Interactive Course Delivery: Courses delivered by KnowledgeSpace are interactive to keep students engaged and simplify learning.
    • Competitive Pricing: Increase your ROI through competitive pricing for your training programs.
    • Experiential Learning: Be part of our outcome-oriented learning with phenomenal impact on competence development
    • Accreditations: Leading bodies including PMI, GAQM, CompTIA, XVouchers, Ucertify, PMAspire, Thinkific, Amazon, EC-Council, ITPreneurs, CompTIA, AXELOS, APMG, PeopleCert, and Microsoft have accredited our training courses, materials, and trainers, confirming our high standards.

    Do you offer Corporate Training?

    Yes, we offer corporate trainings and solutions, customized to the requirements of your organization.

    Do you offer online Training?

    Yes, we offer live instructor led online-training and on-demand self-paced training besides our Instructor Led classroom training option.

    Can our organization have trainees in their own classroom?

    Yes, we can customize the training proposal exclusive to only your participants. We can also customize the start and end dates of the training.

    What environment is required for a proctored exam?

    • Environment: the place from where you will take the exam should be empty, silent and well lit.
    • Behavior: your eyes should be always focused on your computer screen.
    • Hardware: the configuration should be set solely to enable you to take the exam.

    Can I use KnowledgeSpace as a reference while looking for a job?

    Yes, once you train with us, our trainer can help attest to your professional character if you require this for your job search.

    Can the Exam Fees Change once I have paid?

    Once you make payment, the exam fee will remain the same for the exam you have paid for.

    Where do I pay for the exam Vouchers?

    Exam vouchers can be purchased directly from our website. The exam codes will be sent to you as soon as payment has been confirmed.

    What Payment Options do you accept?

    You can pay through debit/credit card, bank wire transfer, PayPal or via Safaricom MPESA. Feel free to Talk to us if you have any question regarding making payment.

    What if I don’t feel comfortable sharing my credit card details:

    We don’t see your credit card information. Our supplier flutter wave. Fluttwerwave is one of the most reliable payment processing companies in the world. Therefore, your credit card information is quite safe. Additionally, you can make your payment by direct wire transfer to our bank. You can request for this payment option while checking out and our bank details will be sent to you via email.

    Fraudulent Activity Policy:

    KnowledgeSpace reserves the right to take action against any individual involved in fraudulent activities, including, but not limited to, fraudulent use of vouchers or promotional codes, reselling exam discounts and vouchers, cheating on an exam (including, but not limited to, creating, using, or distributing test dumps), alteration of score reports, alteration of completion certificates, violation of exam retake policies, or other activities deemed fraudulent by KnowledgeSpace.

    Can I pay in a different currency?

    Yes, you can. However, the money will need to be converted to the amount quoted on the website by your bank so that we receive the listed amount in our bank account.

    My transaction is getting declined.

    Pls check with your bank and they will advice you regarding this. It’s typically the bank payment gateway in most of these cases and your bank will be able to give you the reason why. We don’t reject any transaction.

    Do you issue Course completion Certificates?

    Yes, we issue a course completion Certificate for all courses completed.

    Can I get help with a course?

    Email us the challenge you are facing and one of our competent trainers will reach out to you.

    Do you still have any other questions?

    Feel free to Talk to us  and our team will reach promptly reach out to you.

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