Course Overview

ITIL® 4 Foundation serves as an introductory course to ITIL® 4. It equips candidates with the ability to view IT service management through a comprehensive end-to-end operating model for creating, delivering, and continuously enhancing technology-enabled products and services. This certification is relevant for individuals working within the IT domain who seek to grasp the fundamental concepts of IT and digital service delivery. Whether you’re embarking on your initial ITIL® 4 journey or aiming to enhance your existing ITIL knowledge, this course caters to your needs.

Program Outcomes

The learner will gain knowledge in below areas:

• Seven Guiding Principles of ITIL 4: Understand the fundamental principles that guide effective service management.
• Service Value Chain (SVC): Explore the end-to-end operating model for creating, delivering, and improving technology-enabled products and services.
• Four Dimensions of Service Management: Dive into the aspects that influence service management, including organizations and people, information and technology, partners and suppliers, and value streams and processes.
• Service Value System (SVS): Learn about the components and interactions within the SVS, which enables value co-creation.
• ITIL Practices: Focus on 15 key practices, with detailed coverage of 7 of them, including areas like incident management, change control, and service level

Your Advantage

• Flexible Training schedule
• Certified Instructors
• Vendor Approved Training Content
• Friendly Affordable Pricing
• Ability to customize for Onsite or Group Training
• High Exam success rate
• Exam Simulation Questions during training
  
• You will receive a Certificate like this one on completion of the program.

Course Syllabus

Chapter 1: Introduction and overview •IT service management and ITIL •Summary   Chapter 2: Key concepts of service management •Module A: Value and value co-creation •Module B: Organizations, service providers,        service consumers, and other stakeholders •Module C: Products, services, and service relationships •Module D: More about value, outcome, cost, and risk •Summary   Chapter 3: Four dimensions of service management •Module A: Organizations and people •Module B: Information and technology •Module C: Partners and suppliers •Module D: Value streams and processes•Summary

Chapter 4: The ITIL service value system •Overview of the service value system •Module A: Opportunity, demand, and value •Module B: ITIL guiding principles •Module C: Governance •Module D: Service value chain •Module E: Continual improvement •Summary Chapter 5: The service value chain •Module A: Introduction to the service value chain •Module B: The purpose, inputs, and outputs of value chain activities •Module C: Continual improvement •Summary Chapter 6: ITIL management practices •Module A: Introduction •Module B: General management practices •Module C: Service management practices •Module D: Technical management practices •Summary

Why KnowledgeSpace Training and Consulting?

• Modern Learning Management System: Our cloud-based device-enabled learning platform supports self-paced, mentor guided, and instructor led learning.
• Strong Partnerships: We have strategic Partnerships with renowned international organizations for unrivalled training platforms and content.
• Modern Delivery Methodology: Enhanced course delivery techniques comprising of: Assessments, test preps, Labs, Instructor led training, Self-paced online Training and Blended Solutions
• Practical Courses: Courses and labs complete with Pre-Assessments, Exercises, Flashcards, Quizzes, and Post Assessments. Our Hands-on labs are virtual and live environments where students learn by doing.
• Customer Centricity: We listen to you. You are at the epicenter of what we do. Therefore, you ultimately determine the services you receive from us. We have maintained a Customer Satisfaction rating of 99%. This is a testament to the quality of courses that we deliver.
• Certified Training Experts: Our training team consists of Certified industry experts who facilitate your learning experience.

Prerequisites

There are no prerequisites for this course, although basic knowledge of Service Management concepts is helpful.

Exam Info & Requirements

• What are the prerequisites for this exam? There are no official prerequisites for the certification exam.
• What is the exam registration fee? USD 314
• Where do I take the exam? PeopleCert
• What is the format of the exam? Classic, negative, missing word, and List questions
• How many questions are asked in the exam? The exam contains 40 questions.
• What is the duration of the exam? 60 minutes  What is the passing score? 26
• What is the exam’s retake policy? In the unfortunate case that one should fail the ITIL 4 Foundation Exam, you are allowed to re-sit the ITIL 4 Foundation Exam by booking another exam session with paying the ITIL 4 Foundation Exam fee. You can re-sit as many times as you need to pass the exam as there is not a limit on the number of resits in total or per year.

Career Prospects

Below are some of the career prospects after becoming ITIL Certified:

• IT Specialist Application Development
• IT Specialist Change Management
• IT Operations Specialist
• IT Development Manager
• IT Service Operations Manager
• IT Team Leader
• Chief Digital Officer
• IT Project Manager
• Transformation Manager
• IT Service Manager
• Digital Product Manager

FAQs

• Accreditation: All our courses are accredited by the respective certification organizations.
• Completion Certificate: Yes, we provide a Course Completion Certificate for all training courses.
• Group Discounts: We offer group discounts—reach out to us at hello@kspacetc.com to inquire.
• Course Clarifications: Our expert trainers are available to help with any course-related questions. Contact us at hello@kspacetc.com.
• After Enrollment: You’ll receive course access credentials via email within 24 hours of purchase.
• In-House/Corporate Training: Yes, we deliver in-house and corporate training. Inquire at hello@Kspacetc.com.
• Customized Training: Our subject matter experts can customize existing courses or create new ones based on your company’s needs.
• Delivery Methods: Choose from online on-demand, virtual instructor-led, classroom, or onsite/corporate training.
• More Questions? Feel free to reach out to us at hello@Kspacetc.com for any additional information.