• Pre- Classroom Preparation Content.
• 16 Hrs of Training lessons.
• Flexible Training Schedule.
• Participatory & Interactive methods with practical Case studies
• Training Certificate issued after course.
• Consistent and high-quality training delivery customized to your specific industry with relevant examples and case studies.
• Participants receive a course completion certificate.
• NITA accredited programs
• Industry Expert Instructors, Regularly Updated Content.
• Case studies / Modelling /Simulation/ real-life Problem-solving sessions.
• You will receive a Certificate like this one on completion of the program.

Why KnowledgeSpace

• Modern Learning Management System: Our cloud-based device-enabled learning platform supports self-paced, mentor guided, and instructor led learning.
• Strong Partnerships: We have strategic Partnerships wit h renowned international organizations for unrivalled training platforms and content.
• Modern Delivery Methodology: Enhanced course delivery techniques comprising of: Assessments, test preps, Labs, Instructor led training, Self-paced online Training and Blended  Solutions
• Practical Courses: Courses and labs complete with Pre-Assessments, Exercises, Flashcards, Quizzes, and Post Assessments. Our Hands-on labs are v irtual and live environments where students learn by doing.
• Customer Centricity: We listen to you. You are at the epicenter of what we do. Therefore, you ultimately determine the services you receive from us. We have maint ained a Customer Satisfaction rating of 99%. This is a testament to the quality of courses that we deliver.
• Certified Training Experts: Our training team consist s of Certified industry experts who facilitate your learning experience.

Course Syllabus

Sales Fundamentals

• Understanding the sales profession
• Overview of sales process
• Basic selling techniques
• Understanding customer needs & The importance of sales

2. Communication Skills for Sales

• Effective communication strategies
• Active listening
• Asking relevant questions

3. Building a Sales Strategy

• Creating a unique sales proposition
• Identifying target audience
• Building a sales pitch

4. Questioning, Listening and Objection Handling

• Handling objections
• Asking the right questions
• Listening effectively

5. The Sales Process

• Understanding customers’ buying processes
• Different sales approaches and when to use them.
• The consultative sales approach

6. Closing Techniques

• Different closing techniques
• Handling challenging clients
• Overcoming objections
• Navigating negotiations

7. Follow-Up and Customer Retention

• Relationship management after the sale
• Techniques for customer retentio
• Effective follow-up strategies

8. Leveraging Technology in Sales

• Role of technology in modern sales
• Maximizing CRM systems
• Sales software tools

9. Sales Team Management

• Building a successful sales team
• Developing and implementing sales strategies
• Effective sales  team communication

10. Sales Ethics

• Ethical decision making in sales.
• Maintaining trust with clients
• Building long-term relationships with prospects

11. Case Studies and Exercises

•  Interactive exercises and case study discussion for application of what is learned in the course.

12. Topic 9: Wrap-Up and Next Steps

• Key takeaways and final thoughts/ Q&A
• Evaluating the effectiveness of the course
• Student feedback and evaluation
• Ongoing learning and development plan

This course can be customized to fit the specific needs of the attendees and the company or industry they operate in.

Career Prospects

Some potential career paths where knowledge and skills related to sales can be useful include:

• Sales Representative or Account Manager
• Business Development Manager or Director
• Sales Manager or Director
• Marketing Manager or Analyst
• Customer Service Representative or Manager
• Entrepreneur or Business Owner
• Consulting in Sales or Marketing
• Public Relations Specialist
• Advertising or Promotions Manager
• Retail Sales Associate or Manager

Keep in mind that the availability of careers may depend on f actors such as education, experience, and location.

Prerequisites

• There are no prerequisites for t his course. One needs to have an interest in customer service.

 Exam Info & Requirements

• There is No specific exam for this course. Certificate issued on completion of the course

FAQs

• Accreditation: All our courses are accredited by the respective certification organizations.
• Completion Certificate: Yes, we provide a Course Completion Certificate for all training courses.
• Group Discounts: We offer group discounts—reach out to us at hello@kspacetc.com to inquire.
• Course Clarifications: Our expert trainers are available to help with any course-related questions. Contact us at hello@kspacetc.com.
• After Enrollment: You’ll receive course access credentials via email within 24 hours of purchase.
• In-House/Corporate Training: Yes, we deliver in-house and corporate training. Inquire at hello@Kspacetc.com.
• Customized Training: Our subject matter experts can customize existing courses or create new ones based on your company’s needs.
• Delivery Methods: Choose from online on-demand, virtual instructor-led, classroom, or onsite/corporate training.
• More Questions? Feel free to reach out to us at hello@Kspacetc.com for any additional information.